Management Team Exercises
team is to create an atmosphere where feedback can be exchanged
in a constructive manner. In our business coaching for entrepreneurs,
we to be shared by all members of the team, including team leaders
and managers.  The following is an exercise which you can use in your

Ask your team members to split up into teams of two. Ask them to pick
a partner, and choose who is to be A and who is to be B.  You may
also want to participate so that your team members can feel that you
are an open minded manager, willing to also accept constructive
feedback.  You can either facilitate the exercise, or appoint someone
to facilitate for you if you choose to participate in the exercise.

Set a timeline of 10 minutes per partner and make sure you have the
facilitator follow strict timelines to keep the exercise on track. Make
sure to provide a summary of the rules of engagement as follows:

Maintaining Silence

a challenging answer. Partner B should quietly listen to the feedback
while maintaining eye contact and demonstrating an interest.


If the time allows, once partner A has finished with feedback, partner B
should reflect back the feedback that they heard. Paraphrasing shows
that partner B is listening and understanding!

Being Sensitive

Partner A should make sure to use positive language in their feedback
comments.  This is not an action to dump on or criticize a fellow team
member, but rather a way to encourage improvement in personal
challenges. Acting sensitive to the needs of the person is important as
they may reject the feedback initially. Give the person space to think in
his/her time. This may help the person to absorb the feedback.


A will be providing feedback on B’s performance.

You will both be given role-play sheets of what has been going on and
the person you are to play.

After you have completed that, change roles and complete role-play 2.

What worked well?

What could have been done better?

What will you know for next time?


As long as feedback is given in a non-judgmental and appropriate
way, it is a valuable piece of information for learning and for continued
personal development.

Constructive feedback is critical for self-development and growth; here
are some points to bear in mind when you receive feedback.

    1.        Don’t shy away from constructive feedback, welcome it
    2.        Accept feedback of any sort for what it is – information
    3.        Evaluate the feedback before responding
    4.        Make your own choice about what you intend to do with the

The feedback emotional rollercoaster

Whether you are giving or receiving feedback it is useful to bare in
mind the following model when it comes to people who receive


When people first receive feedback, they have a tendency to deny it.
Please avoid immediate defensiveness – arguing, denying and
justifying. This just gets in the way of your appreciation of the
information you are being given.

After the denial stage comes anger! So you’ve been told that your
work is not as good as what it ought to be. You’ve said, “It’s as good
as always” so you are denying it then you become angry as it stews in
your mind and body. The immediate reaction is to fume!

After the anger has calmed down, the person has had time to reflect
and ponder on the feedback. “Well, I have been making more
mistakes then normal” This is when time is taken out to mull over the
feedback and think about what it actually means.

The final part of this model is finally accepting the feedback, assessing
its value and the consequences of ignoring it, or using it. “There ARE
things I can improve.”

Sophie Lapaire, President
   Bridgemakers Consulting

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